GiftstudiobySM

Please read these terms carefully before placing an order with GiftstudiobySM

1. Payment Terms

  • A 50% advance payment is required at the time of order confirmation. Orders are not confirmed until this advance is received.
  • The remaining 50% balance must be paid on completion of the order, before dispatch or handover of the hamper.
  • Orders will not be processed, prepared, or dispatched until the required payment has been received in full as per the above terms.
  • Payment details (bank/JazzCash/Easypaisa) will be shared with you directly upon order confirmation.

2. Delivery & Charges

  • We deliver all over Punjab.
  • Delivery charges are to be paid by the customer and are not included in the hamper price.
  • Delivery charges vary according to the customer's location and will be confirmed before the order is finalised.
  • Estimated delivery time will be shared at the time of order confirmation and may vary depending on the destination city and item availability.
  • Please share complete and accurate delivery address and contact details — we are not responsible for delays or misdelivery caused by incorrect information.

3. Order Confirmation & Customisation

  • Please double-check all personalisation details (names, messages, dates, spellings) before confirming your order, as items are made to order.
  • Once an order is confirmed and advance payment is made, it cannot be cancelled.
  • No refunds or returns are offered on any hamper, as each is handcrafted and customised specifically for the customer.
  • Actual products may show slight variation in colour, packaging, or presentation compared to images shown on our website or social media, due to photography lighting and handmade nature of the items.
  • If a specific item shown is unavailable, we will substitute it with an item of equal or greater value after informing the customer.

4. Damages & Complaints

  • If your order arrives damaged, please contact us within 24 hours of delivery with photos/video of the item and packaging so we can review the issue.
  • We are not responsible for delays or damage caused by the courier/delivery rider once the order has left our hands, but we will assist in raising the issue with the rider/courier where possible.

5. Privacy

  • Any personal information you share with us (name, address, contact number) is used only to process and deliver your order, and is not shared with third parties.

Questions About These Terms?

Multan, Punjab, Pakistan  |  0309 8768386  |  giftora29@gmail.com  |  Available 24/7